Privacy Policy
Last updated: November 8, 2026
TrendRoar is operated by Peter Mutahi (sole proprietor), 1239 14th
Street, Kamloops, BC V2B 8K8, Canada. This policy explains what personal
information we collect when you shop with us, why, and what your rights are.
It is written to meet our obligations under Canada's Personal Information
Protection and Electronic Documents Act (PIPEDA).
Questions or requests:
support@shoptrendroar.com or
+1 437 669 0262.
What we collect
- Order information: your name, email address, shipping
address, and the details of what you ordered. We need this to fulfil your
order and to help you with it afterwards.
- Payment information: your payment is processed by
Stripe. Your full card number goes directly to Stripe —
TrendRoar never sees it and never stores it. We receive confirmation of your
payment and limited details (such as the card type and last four digits) so
we can identify and support your order.
- Support messages: if you email us, we keep that
correspondence so we can resolve your question or issue.
- Affiliate information: if you join our affiliate
program, we collect your name, email address, and payout details so we can
track your referrals and pay your commissions.
How we use it
- To process, ship, and deliver your order, and to send you order
confirmations and tracking information.
- To respond to your questions and provide customer support.
- To run the affiliate program, including tracking referrals and paying
commissions.
- To meet our legal, tax, and accounting obligations.
We do not sell your personal information.
Who we share it with
- Fulfilment partners: our suppliers (such as CJ
Dropshipping) and the shipping carriers they use receive your name, shipping
address, and order items — only what is needed to pack and deliver your
order. Our fulfilment partners ship from warehouses in China and the United
States, which means your shipping details may be processed outside
Canada.
- Stripe: to process your payment, as described above.
- Service providers: the companies that host our store and
email, only as needed to run the store.
- Law enforcement or regulators: only if we are legally
required to disclose information.
We do not share your information with anyone else, and never for their own
marketing.
Cookies
- Our store uses the cookies needed for the shopping cart and checkout to
work.
- Affiliate tracking: if you arrive through an affiliate's
link, we set a cookie that remembers the referral for 30
days, so the affiliate can be credited if you buy in that window.
It does not collect extra personal information about you.
How long we keep it
- We keep order records as long as needed for customer support, returns,
and our tax and accounting obligations, and then delete or anonymize
them.
- Support emails are kept while your issue is open and for a reasonable
period afterwards.
Your rights
You may ask us at any time to:
- Tell you what personal information we hold about you
(access),
- Fix anything that is wrong (correction), or
- Delete your personal information (deletion), except
where we must keep it by law (for example, tax records).
Email
support@shoptrendroar.com with
your request. We will respond within 30 days. If you are not satisfied with
our response, you may contact the Office of the Privacy Commissioner of
Canada.
Security
- Payments are handled over Stripe's secure, encrypted checkout. Our store
keeps order information in a password-protected Order Desk, and we limit who
can access it.
Changes to this policy
- If we change this policy, we will post the updated version on this page
with a new "Last updated" date.
Contact
TrendRoar — Peter Mutahi
1239 14th Street, Kamloops, BC V2B 8K8, Canada
Email: support@shoptrendroar.com
Phone: +1 437 669 0262
TrendRoar — Shop the Trend. Payments are processed securely by Stripe.